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Microsoft releases troubleshooter for HP Smart App printer issue on Windows

Some Windows 10 and 11 users started to notice the automatic installation of HP's Smart App on their devices at the end of November 2023. This happened even if no HP printer or other HP device was used.

Microsoft confirmed the issue some days later. The company admitted that the issue was related to the misidentification of printers. In particular, printers, including virtual printers, were wrongly identified as HP LaserJet M101-M106 models.

This caused the operating system to initiate the installation of the HP Smart App on affected devices. Printing should not be affected by the issue according to Microsoft.

Microsoft's solution: KB5034510



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